Your data, your rights
Privacy Policy.
We take your privacy seriously. This policy explains what data we collect, why we collect it, and how we keep it safe. Last updated: March 2026.
What Data We Collect
When you place an order or interact with our store, we may collect the following information:
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Personal details — your name and email address
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Shipping address — to deliver your order
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Payment information — processed securely by Shopify (we never see your full card details)
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Browsing data — cookies for site functionality and analytics
Why We Collect It
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Order fulfilment — to process and deliver your purchase
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Customer support — to help with questions, returns, and warranty claims
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Marketing — only with your explicit consent (you can opt out at any time)
We Don't Sell Your Data
Your personal data is never sold, rented, or traded to third parties. We only share information with service providers essential to fulfilling your order (e.g., Royal Mail for delivery, Shopify for payment processing).
Cookies
We use cookies to keep our site running smoothly and to understand how visitors use our store. These include:
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Essential cookies — required for cart and checkout functionality
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Analytics cookies — help us improve the store experience
Your Rights
You have the right to:
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Access — request a copy of the data we hold about you
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Correction — ask us to update any inaccurate information
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Deletion — request that we delete your personal data
To exercise any of these rights, email support@neckbuddy.com and we'll respond within 30 days.
Secure Payments
All payments are processed securely through Shopify's PCI-compliant payment infrastructure. We never store your full payment card details on our servers.
Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.