Delivery & returns
Shipping & Returns.
Free next-day dispatch across the UK. Same-day dispatch if ordered before 1pm. Not happy? Return within 90 days for a full refund — no questions asked.
Shipping Information
Dispatch
Next-day dispatch — same day if ordered before 1pm
Cost
Free across the UK
Tracking
Sent via email once dispatched
90-Day Money Back Guarantee
Not completely satisfied with your Neck.Buddy? No worries — return it within 90 days for a full refund, no questions asked. We want you to be 100% happy with your purchase.
- Items must be in working condition
- Refund processed within 5-7 business days
- Refund issued to original payment method
How to Start a Return
1
Email us
Contact support@neckbuddy.com with your order number
2
Get your return label
We'll send you a prepaid return shipping label
3
Send it back
Pop it in the post and we'll process your refund within 5-7 business days