Peace of mind
3-Year Warranty.
Every Neck.Buddy 2-in-1 Massager comes with a comprehensive 3-year warranty from the date of purchase. We stand behind the quality of our product.
3-Year Protection
Warranty begins from your date of purchase
What's Covered
- Manufacturing defects in materials and workmanship
- Motor or heating element failure under normal use
- Structural issues affecting product performance
What's Not Covered
- Physical damage resulting from misuse or accidental drops
- Normal wear and tear over time
- Unauthorised modifications or repairs by third parties
How to Make a Claim
1
Email our support team
Send an email to support@neckbuddy.com
2
Include your details
Provide your order number and a description of the issue
3
We'll take care of the rest
Our team will review your claim and get back to you promptly